HOW TO WOW YOUR MANAGER OR CLIENT WITH YOUR EFFECTIVENESS Isn't it frustrating when you are working your socks off and nobody seems to notice. Well, maybe you are sending them the wrong messages. The next time you interact with your manager or client ask questions like the following to start building a sense of what tells them that you are doing a good job: "When we are performing well, what do you see?" "When morale is high, what lets you know?" On other occasions, when you notice that your manager or client responds well to your or others efforts, ask yourself what message he would have received. What did he or she see or hear? Paying attention like this will help you learn the types of events that people respond to in order to determine whether their needs are met or not. You may be surprised to hear that most people have no more than seven of these events. Learning what they are will help you hit the right message home. In NLP we call these Complex Equivalences and they are the "When you do this, it means this" relationship between external event and internal meaning. When you elicit them ask only 'What' questions relating to external events. 'Why', 'How' and 'If' questions will lead you somewhere else and that is for another day. There is also one other thing to be aware of and that is a Meta-Program called the Convincer. This is how many times someone needs to receive a particular message before being convinced of its 'meaning'. All this 'external event->internal meaning' stuff goes on outside of consciousness and the effect that you can have on people can be quite astounding. Have fun getting the recognition that you deserve for your efforts from now on. |
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